Returns
Returns for Change of Mind
- Free Returns within 30 days of the order date.
- Four conditions must be met for a return:
1. Return within 30 days of the order date
2. Item must be unworn with original tags attached
3. Footwear Items must be returned in the original shoe box in original condition
4. Postage is non-refundable
- Kappa Australia reserves the right to refuse returns if these conditions are not met.
Exclusions and Special Cases
- Some items may be marked as "Final Sale | No Returns" and excluded from the change of mind policy.
-Items such as socks and under garments cannot be returned due to hygiene reasons.
- Shoes cannot be returned with scratched or dirty soles. It's recommended to try them on carpet first.
Return Process
To request a return, customers need to email customerservice@kappaaustralia.com.au
1. In email subject line: Returns - Order ID (found in the confirmation email)
2. In the body of email: Details of the item to be returned
3. Kappa will send a postage paid returns label to you via email.
4. Customer to ship item back to Kappa.
Once we receive, inspect and review the items and are satisfied that all conditions are met we will either; a) process the refund, or b) communicate necessary actions to return the item to you.
Exchanges
Kappa Australia does not offer direct exchanges for online purchases. Customers need to contact customerservice@kappaaustralia.com.au to arrange a return and refund, then place a new order for the desired item.
Faulty Items
For faulty products, Kappa Australia offers remedies under Australian Consumer Law:
1. Exchange or refund for major failures or faults
2. Exchange or repair for minor quality issues
If a faulty item is received, customers should contact customerservice@kappaaustralia.com.au
Kappa Australia will cover return delivery costs for faulty or incorrect items.
It's important to note that the shoe box is considered part of the product, and customers should not alter or damage it when returning items.