Privacy Policy
Kappa Australia's Privacy Policy
Kappa Australia is committed to protecting the privacy of our customers' personal information. We take all reasonable steps to ensure compliance with the Australian Privacy Principles (APPs) and any applicable privacy codes.
1. Collection of Personal Information
We collect personal information to:
- Provide online shopping services
- Offer personalized products and recommendations
- Improve our products and services
- Conduct market research and product development
- Analyse customer behaviour
- Facilitate marketing and promotional activities
Types of Information Collected
We may collect:
- Name, age, email address, and phone number
- Billing and shipping addresses
- Account login details
- Purchase history and preferences
- Images uploaded to our websites or social media channels
- Credit or debit card details (processed securely by third-party payment providers)
Collection Methods
We collect information when you:
- Create an online account
- Make a purchase
- Participate in surveys or promotions
- Use our website (through cookies and similar technologies)
2. Use and Disclosure of Personal Information
We use your personal information to provide our services, respond to inquiries, improve our offerings, and conduct marketing activities. We may disclose your information to:
- Related companies within our corporate group
- Third-party service providers assisting with our operations
- Marketing and advertising partners
- Selected third parties for joint product/service offerings
- A third party in the event of a business transfer or acquisition
We do not sell or rent customer information to unaffiliated third parties.
3. International Data Transfers
We may transfer and store your personal information outside of Australia. We take reasonable steps to protect your information in accordance with the APPs.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, and disclosure. However, no data transmission over the internet can be guaranteed as completely secure.
5. Access and Correction of Personal Information
You can access and correct your personal information by:
- Logging into your account (if applicable)
- Contacting us at customerservice@kappaaustralia.com.au
We will respond to requests within a reasonable timeframe.
6. Marketing Communications and Opt-Out
By using our services, you consent to receive marketing communications. You can opt-out at any time by:
- Emailing customerservice@kappaaustralia.com.au
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and collect usage information. You can manage cookie preferences through your browser settings.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically for any changes.
9. Complaints
If you have concerns about our handling of your personal information, please contact us at customerservice@kappaaustralia.com.au. We will investigate and respond to your complaint in a timely manner.
10. Contact Us
For any privacy-related queries or to exercise your privacy rights, please contact us at:
Email: customerservice@kappaaustralia.com.au
This privacy policy is effective as of February 1, 2025. By using our services, you agree to the terms of this policy.