Privacy Policy

Kappa Australia's Privacy Policy

Kappa Australia is committed to protecting the privacy of our customers' personal information. We take all reasonable steps to ensure compliance with the Australian Privacy Principles (APPs) and any applicable privacy codes.

1. Collection of Personal Information

We collect personal information to:

  • Provide online shopping services
  • Offer personalized products and recommendations
  • Improve our products and services
  • Conduct market research and product development
  • Analyse customer behaviour
  • Facilitate marketing and promotional activities

Types of Information Collected

We may collect:

  • Name, age, email address, and phone number
  • Billing and shipping addresses
  • Account login details
  • Purchase history and preferences
  • Images uploaded to our websites or social media channels
  • Credit or debit card details (processed securely by third-party payment providers)

Collection Methods

We collect information when you:

  • Create an online account
  • Make a purchase
  • Participate in surveys or promotions
  • Use our website (through cookies and similar technologies)

 2. Use and Disclosure of Personal Information

We use your personal information to provide our services, respond to inquiries, improve our offerings, and conduct marketing activities. We may disclose your information to:

  • Related companies within our corporate group
  • Third-party service providers assisting with our operations
  • Marketing and advertising partners
  • Selected third parties for joint product/service offerings
  • A third party in the event of a business transfer or acquisition

We do not sell or rent customer information to unaffiliated third parties.

3. International Data Transfers

We may transfer and store your personal information outside of Australia. We take reasonable steps to protect your information in accordance with the APPs.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, and disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

5. Access and Correction of Personal Information

You can access and correct your personal information by:

  • Logging into your account (if applicable)
  • Contacting us at customerservice@kappaaustralia.com.au

We will respond to requests within a reasonable timeframe.

6. Marketing Communications and Opt-Out

By using our services, you consent to receive marketing communications. You can opt-out at any time by:

  • Emailing customerservice@kappaaustralia.com.au

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage information. You can manage cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically for any changes.

9. Complaints

If you have concerns about our handling of your personal information, please contact us at customerservice@kappaaustralia.com.au. We will investigate and respond to your complaint in a timely manner.

10. Contact Us

For any privacy-related queries or to exercise your privacy rights, please contact us at:

Email: customerservice@kappaaustralia.com.au

This privacy policy is effective as of February 1, 2025. By using our services, you agree to the terms of this policy.

11. Mobile Terms of Service

Last updated: Sept. 29, 2026

The Kappa Australia AU mobile message service (the "Service") is operated by Kappa Australia AU (“Kappa Australia AU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Kappa Australia AU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Kappa Australia AU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Kappa Australia AU. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +61495105703 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Kappa Australia AU mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +61495105703 or email wh@aeeb.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy.