Returns Information


Kappa Online Outlet 70% Off Final Sale. Starts Monday 1st August and ends Wednesday 10th August Midnight AEST.

All items marked FINAL SALE are non-returnable and non-refundable. If you are shopping from the ONLINE OUTLET tab, you will not receive a refund or an exchange.


We understand that there may be instances where you are not 100% happy with your purchase and we want to make the returns process as simple as possible for you.

You are entitled to a refund for the purchase of your item for any reason, within 30 days of the original purchase (excluding shipping costs), provided they are NOT marked as FINAL SALE items or items purchased from another retailer that sells Kappa.

We do not offer exchanges or credit notes.

Items must be returned to us as new, with all original packaging and in a saleable condition, with tags and labels still attached

*PLEASE NOTE: We do not offer a free returns service. All costs associated with the return must be paid by the customer.

How to return your order:

Please contact our customer care team by emailing or completing our Contact Us form to receive an RA number.

All products returned for a refund must be in original packaging, unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim)

Please ensure your RA & unique order number is quoted on the outside of the return satchel as we use this to identify your return when it reaches our warehouse.

Your order number will start with Kappa followed by a series of numbers (eg KAPPA_00001)

Please ensure your unique order number is quoted on the return satchel. Your order number #KAPPA-1234 will be used as your RA number (Return Authorization.) Clearly record your order number, full name and delivery address.

Return Address:

G & S Logistics

Accent Lifestyle ATTN: Returns Department

Unit 1, 96-112 Gow Street

Padstow NSW 2211

Order #KAPPA-12345

Please allow up to 10 business days for processing and 5 business days for your refund to show up in your account . Additional processing delays may occur during peak promotional offers. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Please contact our customer care team by emailing if you have any further questions.