a note from the TEAM,

To our Kappa lovers, our Customer Care and Warehouse Teams will be taking a well deserved break for the Christmas holidays and will unfortunately be unavailable between 25th Dec – 28th Dec 2021. They will be back to assist with all your enquiries and orders from 29th Dec 2021. We would like to take this opportunity to wish you and all your family and friends and a very Merry Christmas.

FAQ

HOLIDAY SHIPPING -
Get your order in time for Christmas:

We advise all customers to please place their Christmas orders before the 16th December. Your package will be sent via express post with Star Track.

Our only current point of contact is kappacustomercare@trendimports.com.au. Please quote your order number & contact details. 

Your order will take 5-7 business days to arrive from the time its dispatched from our warehouse. Note this timeframe is dependent on the shipping destination. All orders are shipped from our DC in Sydney, NSW. Delivery details will be provided via email. We do not offer an express shipping service at this stage.

UPDATE: Due to the current COVID-19 outbreak in Australia, there may be possible delays with StarTrack services. We do ask for your patience during this time.

Shipping policy

We use StarTrack as our primary shipping partner, delivering to businesses and home address as well as PO Boxes and parcel lockers.

We are currently offering Free Shipping on all orders.

Unfortunately we do not currently ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.

You'll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.

Your order will take 5-7 business days to arrive from the time its dispatched from our warehouse. Note this timeframe is dependent on the shipping destination. All orders are shipped from our DC in Sydney, NSW. Delivery details will be provided via email. We do not offer an express shipping service at this stage.

UPDATE: Due to the current COVID-19 outbreak in Australia, there may be possible delays with StarTrack services. We do ask for your patience during this time.

Returns and exchanges

We will happily refund item(s) within 30 days of purchasing as long as.

• All Item(s) must be returned unused and in original packaging undamaged, with tags and labels attached

• Item was not purchased in the Sale

• All refunds are processed onto the original method of payment

• If your original transaction included the use of a gift card as payment method, the same amount will be credited back to a gift card All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund.

We do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed. Exchanges Unfortunately, we do not currently offer exchanges Faulty If your item(s) is faulty we will happily refund this onto the original method of payment with no exclusions.

Mail your order back to the below address for a refund. All products returned for a refund must be in original packaging , unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number. Your order number will start with Your order number will start with Kappa followed by a series of numbers (eg KAPPA_00001)

Return Address: G & S Logistics C/o Trend Imports ATTN: Returns Department Unit 1, 96-112 Gow Street, Padstow NSW 2211

Order # (insert order number)

NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.

Please contact us straight away via the kappacustomercare@trendimports.com.au.  Please include your order number.