FAQ

Our only current point of contact is kappacustomercare@trendimports.com.au. Please quote your order number & contact details. 

Your order will be dispatched within 1-3 business days from our warehouse.Once your order is dispatched you will receive a shipping confirmation email with your tracking number and your order should arrive within 3-5 business days. 

**Please note during peak promotional events, we may experience delays in our online order dispatch times. 

Shipping policy

We use StarTrack as our primary shipping partner, delivering to businesses and home address as well as PO Boxes and parcel lockers.

We offer free shipping on all orders over $50. 

For orders under $50 we charge a flat rate fee of $10 for standard delivery.

Unfortunately we do not currently ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.

You'll receive an email when your order has been dispatched with tracking information and a link to follow its progress.

Your order will be dispatched within 1-3 business days from our warehouse.Once your order is dispatched you will receive a shipping confirmation email with your tracking number and your order should arrive within 3-5 business days. 

**Please note during peak promotional events, we may experience delays in our online order dispatch times. 

Returns and exchanges

All items marked FINAL SALE within the Outlet tab, are non-returnable and non-refundable.

We will happily refund item(s) within 30 days of purchasing as long as.

• All Item(s) must be returned unused and in original packaging undamaged, with tags and labels attached

• Item(s) purchased were not marked at FINAL SALE.

• All refunds are processed onto the original method of payment

• If your original transaction included the use of a gift card as payment method, the same amount will be credited back to a gift card.

We do not offer a free returns service. All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund.

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed.

Unfortunately, we do not currently offer exchanges.

Please contact our customer care team by emailing kappacustomercare@trendimports.com.au or completing our Contact Us form to receive an RA number.

All products returned for a refund must be in original packaging, unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim)

Please ensure your RA & unique order number is quoted on the outside of the return satchel as we use this to identify your return when it reaches our warehouse. 

Your order number will start with Kappa followed by a series of numbers (eg KAPPA_00001)

Please allow up to 10 business days for processing and 5 business days for your refund to show up in your account . Additional processing delays may occur during peak promotional offers. You will receive an email notification when your return has been processed (be sure to check your spam folder).

When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.

If you have received an incorrect item or discover a fault, please use the Contact Us form to send a picture of the item and a brief description of the fault.

Our Customer Care team will assess the claim and once approved will notify you in writing and arrange a refund back to the original payment method.

Items that are either: older than six months from the purchase date or deemed as general wear and tear and not due to a manufacturing fault will not be refunded.